Help and support

You can practise on the web at app.leapenglishpathways.com and in LEAP PTE on iPhone and iPad. Sign in the same way on each device and your answers, scores and Leap Pro come with you.

• You can sign in with your email (a sign-in link or a password), with Apple or with Google.
• Use the same way on every device. If you chose to hide your email with Sign in with Apple, sign in with Apple again to reach the same account.
• No sign-in email? Look in your spam folder, then ask for a new link. A link works for 15 minutes.

Leap Pro opens every question and every mock exam, and marks every answer. You can buy it in the app, where Apple takes the payment, or on the web, where Stripe takes it.

• A subscription, such as Monthly, renews at the end of each period until you cancel it.
• A pass, such as the 3-month pass, is one payment for a set time. It does not renew, so there is nothing to cancel.
• When you cancel, Pro stays on until the end of the time you paid for.

Bought in the iPhone or iPad app

Apple manages it. Open Settings on your iPhone or iPad, tap your name, then Subscriptions. Choose LEAP PTE and tap Cancel Subscription. Deleting the app does not cancel a subscription.

Bought on Google Play

Google manages it. Open the Play Store, tap your picture, then Payments and subscriptions, then Subscriptions.

Bought on the web

Sign in at app.leapenglishpathways.com, open the menu under your name and choose Manage billing.

On a new phone, or after you install the app again, sign in to the same account. If Pro does not show, open Me, tap Upgrade to Pro, then tap Restore purchases at the bottom. Use the Apple Account you paid with.

• Bought in the iPhone or iPad app: Apple handles refunds. Ask at reportaproblem.apple.com.
• Bought on Google Play: ask Google Play for the refund.
• Bought on the web: we refund your first payment if you ask within 3 days of it. Write to contact@leapenglishpathways.com from the email on your account.

• In the app: open Me, then Settings, then Delete account.
• On the web: open Settings, then Delete account.
• Or write to contact@leapenglishpathways.com from the email on your account and ask us to delete it.

We delete your account and your personal data 7 days after you ask. Sign in before then if you change your mind. We keep only the payment records that tax law asks us to keep.

Deleting your account does not cancel a subscription you bought from Apple or Google. Cancel it first, as above.

Speaking questions need the microphone. If you said no when the app asked, open Settings on your device, find LEAP PTE and turn on Microphone. Notifications are optional: they tell you when your feedback is ready.

Scores in our apps are estimates from our engine, not official results. If a mark looks wrong, write to us with the question and your answer, and a person will look at it.

Leap English Pathways is independent. We are not linked to or endorsed by the British Council, IDP, Cambridge or Pearson. IELTS and PTE are trademarks of their owners.